Comming soon - mjölk

Vaše omiljeno web mesto je trenutno van funkcije kako biste u buduće imali još bolje iskustvo kupovine.
Sve porudžbine možete da izvršite preko mejla info@mjolk.co ili preko društvenih mreža.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Prodaja robe putem naše online prodavnice mjolk.co obavlja se u okviru registrovane delatnosti privrednog društva mjolk doo beograd , blagajska 8, 11050 zvezdara, beograd, pib: 110504031, matični broj: 2135688

Roba koja se prodaje preko naše on line prodavnice poseduje svojstva potrebna za redovnu upotrebu te vrste robe u skladu sa njenom namenom koja je definisana u deklaraciji.

Saobraznost robe ugovoru ISKLJUČIVO utvrđuje prema svojstvima i nameni robe kako je to definisano u deklaraciji.

Prodajna cena robe je naznačena uz svaki artikal, a mogućnost kupovine robe uz posebne cenovne pogodnosti ili uz posebne prodajne podsticaje (akcijska prodaja), obavlja se u skladu sa uslovima koji su objavljeni na mjolk.co

Nastojimo da budemo što precizniji u opisu proizvoda, prikazu slika i samih cena, ali ne možemo garantovati da su sve informacije kompletne i bez grešaka. Slike ne moraju biti 100% identične proizvodima. Svi artikli prikazani na sajtu su deo naše ponude i ne podrazumeva da su dostupni u svakom trenutku.

nakon poručivanja, bićete obavešteni o statusu vaše porudžbine putem email-a koji ste naveli tokom procesa poručivanja. porudžbina je prihvaćena od strane preduzeća MJOLK DOO BEOGRAD tek nakon što vam e-mailom pošaljemo potvrdu o prihvatanju iste.

u slučaju kašnjenja isporuke, kupac ima pravo da odustane od kupovine, i u tom slučaju će sav novac biti vraćen.

naručenu robu vam šaljemo kurirskom službom Post Express, cena isporuke je besplatna za porudžbine iz Srbije.

možemo podeliti vašu porudžbinu prilikom isporuke na nekoliko delova u zavisnosti od raspoloživosti i dostupnosti robe na zalihama (može se desiti da je u nekoj drugoj radnji ili magacinu u drugom gradu). to kupcu neće prouzrokovati nikakve dodatne troškove.

pošiljka stiže na adresu u periodu od 08-19h radnim danima. potrebno je da u tom periodu na adresi bude osoba koja može preuzeti pošiljku. kurir svaku pošiljku pokušava da uruči u dva navrata. ukoliko vas kurir ne pronađe na adresi, pozvaće vas na telefon koji ste ostavili prilikom kreiranja porudžbenice i dogovoriti novi termin isporuke. ukoliko vas ni drugi put ne pronađe na adresi, pošiljka se vraća u najbližu poštu.

prilikom preuzimanja pošiljke potrebno je vizuelno pregledati paket, da ne postoje slučajno vidna oštećenja. ukoliko primetite da je transportna kutija značajno oštećena i posumnjate da je proizvod možda oštećen, imate prava da odbijete prijem pošiljke i odmah nas obavestite pozivom na telefon 064 333 888 7 ili putem e-maila support@mjolk.co. ukoliko je pošiljka na izgled bez oštećenja slobodno preuzmite pošiljku i potpišite kuriru adresnicu.

Ova Politika privatnosti reguliše praksu prikupljanja informacija od korisnika prilikom korišćenja internet stranice mjolk.co , kao i njihovo skladištenje u bazama podataka našeg preduzeća mjolk doo beograd. Naša politika privatnosti obuhvata razloge kako i zašto sakupljamo, koristimo i štitimo Vaše lične podatke.

Zadržavamo diskreciono pravo da ovu Politiku privatnosti možemo izmeniti u svako doba i da tako izmenjen tekst postane važeći odmah po objavi istog na Web sajtu.

Nastavak Vašeg korišćenja naše internet prodavnice nakon izmena, podrazumeva da prihvatate sve uslove tako izmenjene Politike privatnosti. Stoga savetujemo korisnike da periodično ponovo detaljno pročitaju informacije sadržane u Politici privatnosti, kako bi bili informisani o eventualnim promenama.

Tokom Vaše posete sajtu možemo prikupiti vaše lične podatke koje su neophodne da podesite svoj nalog, u svrhu naplate ili isporuke Vaše robe. Vaše lične podatke koristimo isključivo i samo kako bi nam omogućili da Vam obezbedimo proizvode koje želite radi zadovoljenja Vaših zahteva ili da Vam prilagodimo našu ponudu, tj. da je personalizujemo, unapredili rad naše internet prodavnice, osigurali proveru administrativnih zadataka, uspostavili kontakt sa Vama, poboljšali naše oglašivačke i promotivne rezultate i poboljšali našu ponudu proizvoda na tržištu, kao i u svrhu saradnje sa institucijama odgovornim za sprovođenje zakona.

Mi ne prodajemo i ne iznajmljujemo Vaše lične podatke trećim licima, za njihove markentiške potrebe a da prethodno nismo Vama dali mogućnost da tu opciju isključite. Međutim, mi možemo otkriti Vaše podatke našim poslovnim jedinicama i partnerima, koji su deo ove Politike privatnosti. Nikada i ni pod kojim uslovima nećemo zloupotrebiti Vaše lične podatke. U sledećim odeljcima ćemo Vam izložiti načine i razloge za moguće davanje Vaših informacija, za potrebe normalnog poslovanja naše internet prodavnice.

Preduzeće mjolk doo beograd kao prodavac proizvoda na Web sajtu ulaže maksimalne napore radi zaštite Vaše privatnosti kad ste “online” kao korisnik. Vaše lične informacije se čuvaju na siguran ipoverljiv način, i obrađuju na zakonit način u skladu sa ovom politikom privatnosti. Preduzimamo odgovarajuće tehničke i organizacione mere radi zaštite od neovlašćenog i nezakonitog pristupa i obrade vaših ličnih podataka, uključujući i enkripciju vaših informacija. Mi ćemo Vaše informacije zadržati onoliko dugo koliko je potrebno da obradimo Vaš nalog, Vaše plaćanje, odradimo refundaciju sredstava, odgovorimo na eventualnu žalbu ili pružimo Vam promotivne informacije na koje ste se prijavili.

Kompanija mjolk doo beograd će Vaše lične podatke koristiti isključivo u svrhe tehničke administracije web sajta, kako bi Vam dala pristup posebnim informacijama ili za komunikaciju sa Vama. mjolk doo beograd neće prodati podatke koje poseduje trećim licima, niti na tržištu. Zaposleni u kompaniji mjolk doo beograd su obavezni da poštuju poverljivost Vaših podataka.

Nikada i ni na koji način nećemo zloupotrebiti Vaše privatne informacije. Nećemo predati Vaše podatke za kontakt trećim licima, sem ukoliko se to od nas bude zahtevalo zakonom.

Zahteve, pritužbe ili upite koji se odnose na obradu i zaštitu podataka o ličnosti moguće je uputiti slanjem elektronske pošte licu za zaštitu podataka na mail info@mjolk.co

Kolačić (cookie) je informacija sačuvana na Vašem računaru od strane internet stranice koju posetite. Kolačići obično čuvaju Vaša podešavanja, postavke za internet stranicu, kao što su preferirani jezik ili adresa. Kasnije, kada opet otvorite istu internet stranicu internet pregledač šalje natrag kolačiće koji pripadaju toj stranici. Ovo omogućava stranici da Vas prepozna i prikaže informacije prilagođene Vašim potrebama. Ukoliko ne želite da naš Web sajt ima pristup Vašim kolačićima, možete ih blokirati. Većina web browsera Vam omogućava da blokirate kolačiće. To možete uraditi putem podešavanja Vašeg web browsera.

Plaćanje proizvoda na našoj internet prodavnici je moguće izvršiti na nekoliko načina:

1. Platnim karticama (VISA, Maestro ili MasterCard koje podržavaju plaćanje preko Interneta) – plaćanje karticama je realizovano u saradnji sa AllSecure doo i UniCredit Bank Beograd i obavlja se na bezbedan i sertifikovan način preko AllSecure Payment Gateway-a, jednostavnim unosom podataka sa platne kartice.

Nakon što se unesu podaci o kartici i potvrdi plaćanje, banka autorizuje transakciju i time je porudžbina odobrena i ulazi u dalji proces pripreme za isporuku. Iznos će biti rezervisan na vašoj kartici (računu) i neće Vam biti raspoloživ za drugu namenu. Transkacija će biti kompletirana i iznos skinut sa vašeg računa tek kada su proizvodi pripremljeni za transport i predati kurirskoj službi. U slučaju da se plaćanje ne kompletira, odnosno iznos se ne skine sa računa do isteka 14 dana od prihvatanja Vaše porudžbine, ta porudžbenica će biti otkazana i izbrisana. Nakon isteka roka od 14 dana, novac rezervisan na Vašem računu se oslobađa i biće Vam ponovo na raspolaganju. Nakon toga možete ponoviti istu ili novu porudžbinu, i izvršiti plaćanje vezano za njih.

Proverite kod banke koja je karticu izdala da li Vaša kartica podržava plaćanje preko Interneta.

Prilikom unošenja podataka o platnoj kartici, poverljive informacije se prenose putem javne mreže u zaštićenoj (kriptovanoj) formi upotrebom SSL protokola, primenom najsavremenijih metoda tokenizacije osetljivih podataka, i u skladu sa PCI-DSS standardima. Sigurnost podataka prilikom kupovine garantuje procesor platnih kartica UniCredit Bank Beograd. Niti jednog trenutka podaci o platnoj kartici nisu dostupni trgovcu.

3D Secure zaštita za sve trgovce i kupce – AllSecure Payment Gateway koristi najviše globalne standarde zaštite i privatnosti podataka. Svi trgovci koji koriste AllSecure Payment Gateway su automatski uključeni u 3D-Secure zaštitu, čime se kupcima garantuje bezbednost kupovine. Brojevi platnih kartica kupaca se ne čuvaju na sistemu trgovca a sami upis se štiti SSL enkripcijom podataka.

PCI DSS Standardi – AllSecure Payment Gateway se konstantno usaglašava sa svim zahtevima kartičarskih organizacija u cilju povećanja nivoa bezbednosti trgovaca i kupaca. Od 2005 godine do danas, bez prekida, sistem je sertifikovan kao PCI-DSS Level 1 što predstavlja najviši standard u industriji. PCI Data Security Standard (PCI-DSS) je norma koja definiše neophodne mere bezbednosti pri obradi, čuvanju i prenošenju osetljivih kartičarskih podataka. PCI Standardima se štite osetljivi podaci o korisniku kartice tokom celog procesa plaćanja: od momenta unosa podataka na prodajnom mestu trgovca, tokom komunikacija između trgovca i relevantnih banaka i kartičarskih organizacija, kao i kasnije čuvanje tih podataka.

Kada se podaci o kartici kupca, na njegov zahtev ili odlukom trgovca TOKENIZUJU, (pothranjuju na sertifikovan način za kasnije korišćenje), ti podaci se čuvaju na AllSecure PCI-DSS level 1 sertifikovanim serverima. Tako tokenizovani kartični podaci se prenose na potpuno bezbedan i sertifikovan način. Trgovac ni u jednom trenutku nema pristup podacima o broju kartice i drugim osetljivim podacima, već dobija referentni broj (token) koji samo on može koristiti u skladu sa uslovima ugovorenim sa kupcem. Kupac ima mogućnost deregistracije prethodno registrovane kartice, kao i promene detalja ranije tokenizovane kartice.

U slučaju povraćaja sredstava kupcu koji je predhodno platio nekom od platnih kartica, delimično ili u celosti, a bez obzira na razlog vraćanja, taj povraćaj se vrši isključivo preko iste VISA, Maestro ili MasterCard kartice koja je korišćena za plaćanje. Ovo znači da će naša banka na naš zahtev obaviti povraćaj sredstava na račun korisnika kartice

2.Uplatnicom na račun (uplatom na račun u pošti, banci ili e- banking servis) – ukoliko ste se odlučili
za ovu vrstu plaćanja, na Vašu e-mail adresu dobićete automatski odgovor „Potvrda porudžbine sa internet prodavnice mjolk.co “ i popunjenu uplatnicu u pdf formatu. U primljenom mejlu će vam biti prikazani Vaši podaci, specifikacija i obračun poručene robe, obračun cene dostave i iznos za uplatu uz poziv na broj. Potrebno je za svaki slučaj uporediti podatke sa uplatnice sa podacima iz Vaše porudžbine. Uplatu iznosa možete izvršiti u bilo kojoj finansijskoj instituciji koju koristite (banka, pošta, e-banking servis…). Vaša porudžbina će biti rezervisana tri dana. Molimo Vas da svoju uplatu izvršite u tom roku. Za naknadne uplate po istom predračunu ne možemo garantovati raspoloživost artikala. Naručenu pošiljku Vam šaljemo po prijemu potvrde o izvršenoj uplati. Pod potvrdom se podrazumeva izvod banke na kojem je evidentirana uplata, ili potvrda o uplati koju će na zahtev kupca, ili korisnika Izdati finansijska institucija.

Povraćaj sredstava vrši se isključivo uplatom na dinarski tekući račun i nije moguće slati novac po kuriru u gotovini.

3. Pouzećem (gotovinski u trenutku isporuke) – prilikom preuzimanja pošiljke koju ste poručili putem naše internet prodavnice mjolk.co , plaćanje porudžbine se vrši u gotovom novcu u dinarskoj valuti na ruke kuriru naše partnerske kurirske službe City Express doo koji Vam donosi pošiljku.

Povraćaj sredstava vrši se isključivo uplatom na dinarski tekući račun i nije moguće slati novac po kuriru u gotovini.

Uloguj se

Registrujte se

privredno društvo mjolk doo beograd
blagajska 8, 11050 zvezdara, beograd, srbija
064 333 888 7
support@mjolk.co
pib: 110504031
matični broj: 2135688
šifra delatnosti: 1413
tekući račun:
170-0030043224000-83
radno vreme korisničkog servisa: 9h-17h, subotom 9h-17h

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Proizvodi koji se prodaju putem naše
internet prodavnice, su praćeni svom zakonski neophodnom dokumentacijom. Ukoliko se pojavi potreba da reklamirate određeni artikal na kvalitet mi ćemo ispuniti sve zakonski definisane obaveze za prodavca, na isti način kao da ste robu kupili u klasičnoj prodavnici.

Reklamacioni postupak se pokreće na zahtev kupca, popunjavanjem Zahteva za reklamaciju na kvalitet proizvoda.

Ukoliko želite da započnete proces reklamacije, potrebno je da nam se obratite na telefon 064 333 888 7 ili email support@mjolk.co tako što ćete popuniti ovaj Zahtev i poslati na email support@mjolk.co

Preduzeće Mjolk doo beograd ne preuzima nikakvu odgovornost za greške kupaca, proizvode pogrešno kupljene ili bilo koje druge greške koje se odnose na Vaše postupke prilikom kupovine na Web sajtu. Ukoliko imate nepravilnosti u radu prilikom kupovine proizvoda na Web sajtu ili niste dobili kupljeni proizvod, molimo Vas da nas kontaktirate na email adresu support@mjolk.co i mi ćemo se potruditi da otklonimo nepravilnosti kako biste dobili kupljeni proizvod.

U slučaju odustanka od ugovora, potrošač ima pravo na povraćaj novca ili na zamenu za drugi proizvod. Iznos se kupcu vraća po prijemu proizvoda, i nakon što se utvrdi da je proizvod vraćen neoštećen i ispravan.

Zakon za slučaj prodaje na daljinu ustanovljava pravo kupca, koji se smatra potrošačem (fizičko lice koje proizvod kupuje radi namirenja svojih individualnih potreba, a ne radi obavljanja profesionalne delatnosti), da odustane od ugovora u roku od 14 dana od dana kada mu je proizvod predat. Prilikom odustanka kupac može, ali ne mora da navede razloge zbog kojih odustaje. Obrazac/Izjava o odustanku od ugovora proizvodi pravno dejstvo od dana kada je poslat/a trgovcu. U slučaju odustanka od ugovora, potrošač ima pravo na povraćaj novca ili na zamenu za drugi proizvod. Novac se kupcu vraća po prijemu proizvoda, i nakon što se utvrdi da je proizvod neoštećen i ispravan. Kupac je dužan da proizvod vrati bez odlaganja, a najkasnije u roku od 14 dana od dana kada je poslao obrazac za odustanak. Po isteku roka od 14 dana od dana kada je poslao odustanak, proizvod se više ne moze vratiti. Prilikom povraćaja robe obavezno je vratiti u ispravnom i nekorišćenom stanju i originalno neoštećenom pakovanju, pri čemu se mora priložiti i originalni račun. Po prijemu proizvoda, utvrdiće se da li je proizvod ispravan i neoštećen. Kupac odgovara za neispravnost ili oštećenje
proizvoda koji su rezultat neadekvatnog rukovanja proizvodom, tj. kupac je isključivo odgovoran za umanjenu vrednost proizvoda koja nastane kao posledica rukovanja robom na način koji nije adekvatan, odnosno prevazilazi ono što je neophodno da bi se ustanovili njegova priroda, karakteristike i funkcionalnost. Ukoliko se utvrdi da je nastupila neispravnost ili oštećenje proizvoda krivicom kupca, odbiće se vraćanje novca i proizvod će mu biti vraćen na njegov trošak. Trgovac je dužan da potrošaču bez odlaganja vrati iznos koji je potrošač platio po osnovu ugovora, a najkasnije u roku od 14 dana od dana prijema izjave o odustanku, a nakon prijema proizvoda.

Troškove vraćanja robe i novca snosi kupac, sem u slučajevima kada kupac dobije neispravan ili pogrešan artikal.

mjölk je brend koji menja svet kakav ste do sada poznavali

mjölk je mešavina mašte i potpune mekoće, istkana od najkvalitetnijeg organskog pamuka, namenjena roditeljima koji za svoju decu ne prave kompromise i koji se istinski brinu o njihovom pravilnom razvoju.

važnost pravilnog razvoja dece bila je naša ideja vodilja iz koje smo kao finalni proizvod dobili nešto najkvalitetnije, najčistije, a opet tako jednostavno – mjölk.

organski pamuk kao glavni sastojak naših proizvoda predstavlja spoj prošlosti i budućnosti. izborom ovakvog materijala mi se, istovremeno, brinemo o osetljivoj prirodi naše dece kao i o osetljivoj prirodi naše planete. pamuk gajen na ovaj način, nije tretiran hemijskim pesticidima i đubrivima, i ono što je najvažnije nije GMO. dokaz za ovo je GOTS (Global Organic Textil Standard) koji materijal od koga su napravljeni svi naši proizvodi poseduje.

dokaz da su proizvodi koje pravimo savršeno sigurni za našu decu jeste da svi materijali koje koristimo u proizvodnji poseduju OEKO-TEX 100 standard, što znači da je iz materijala izuzeto 100 štetnih materija za decu.

poreklo sa prostora koji je još u bivšoj Jugoslaviji smatran prestonicom pamuka i donjeg veša, porodična tradicija u tekstilnoj industriji, zaljubljenost u skandinavsku jednostavnost i inovativnost , ali pre svega želja da našoj deci pružimo najbolje doprineli su da nastane mjölk – prvi regionalni organski donji veš za decu.

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mjölk reserves the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Program, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Program after any such changes shall constitute your consent to such changes.

Violation of any of the terms below will result in the termination of your Account and for forfeiture of any outstanding affiliate commission payments earned during the violation. You agree to use the Affiliate Program at your own risk.

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Once you have signed up for the Affiliate Program, you will be assigned a unique Affiliate Code. You are permitted to place links, banners, or other graphics we provide with your Affiliate Code on your site, in your emails, or in other communications. We will provide you with guidelines, link styles, and graphical artwork to use in linking to mjölk. We may change the design of the artwork at any time without notice, but we won’t change the dimensions of the images without proper notice.

To permit accurate tracking, reporting, and referral fee accrual, we will provide you with special link formats to be used in all links between your site and the mjölk. You must ensure that each of the links between your site and the mjölk properly utilizes such special link formats. Links to the mjölk placed on your site pursuant to this Agreement and which properly utilize such special link formats are referred to as “Special Links.” You will earn referral fees only with respect to sales on a mjölk product occurring directly through Special Links; we will not be liable to you with respect to any failure by you or someone you refer to use Special Links or incorrectly type your Affiliate Code, including to the extent that such failure may result in any reduction of amounts that would otherwise be paid to you pursuant to this Agreement.

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For a Product sale to be eligible to earn a referral fee, the customer must click-through a Special Link from your site, email, or other communications to https://mjolk.co and complete an order for a product during that session.

We will only pay commissions on links that are automatically tracked and reported by our systems. We will not pay commissions if someone says they purchased or someone says they entered a referral code if it was not tracked by our system. We can only pay commissions on business generated through properly formatted special links that were automatically tracked by our systems.

We reserve the right to disqualify commissions earned through fraudulent, illegal, or overly aggressive, questionable sales or marketing methods.

Payments only begin once you’ve earned more than $20 in affiliate income. If your affiliate account never crosses the $20 threshold, your commissions will not be realized or paid. We are only responsible for paying accounts that have crossed the $20 threshold.

Identifying yourself as a mjölk Affiliate

You may not issue any press release with respect to this Agreement or your participation in the Program; such action may result in your termination from the Program. In addition, you may not in any manner misrepresent or embellish the relationship between us and you, say you develop our products, say you are part of mjölk or express or imply any relationship or affiliation between us and you or any other person or entity except as expressly permitted by this Agreement (including by expressing or implying that we support, sponsor, endorse, or contribute money to any charity or other cause).

You may not purchase products through your affiliate links for your own use. Such purchases may result (in our sole discretion) in the withholding of referral fees and/or the termination of this Agreement.

Payment schedule

As long as your current affiliate earning are over $20, you’ll be paid each month. If you haven’t earned $20 since your last payment, we’ll pay you the following month after you’ve crossed the threshold.

Customer definition

Customers who buy products through this Program will be deemed to be our customers. Accordingly, all of our rules, policies, and operating procedures concerning customer orders, customer service, and product sales will apply to those customers. We may change our policies and operating procedures at any time. For example, we will determine the prices to be charged for products sold under this Program in accordance with our own pricing policies. Product prices and availability may vary from time to time. Because price changes may affect Products that you have listed on your site, you should not display product prices on your site. We will use commercially reasonable efforts to present accurate information, but we cannot guarantee the availability or price of any particular product.

Your responsibilities

You will be solely responsible for the development, operation, and maintenance of your site and for all materials that appear on your site. For example, you will be solely responsible for:

– The technical operation of your site and all related equipment
– Ensuring the display of Special Links on your site does not violate any agreement between you and any third party (including without limitation any restrictions or requirements placed on you by a third party that hosts your site)
– The accuracy, truth, and appropriateness of materials posted on your site (including, among other things, all Product-related materials and any information you include within or associate with Special Links)
– Ensuring that materials posted on your site do not violate or infringe upon the rights of any third party (including, for example, copyrights, trademarks, privacy, or other personal or proprietary rights)
– Ensuring that materials posted on your site are not libelous or otherwise illegal
– Ensuring that your site accurately and adequately discloses, either through a privacy policy or otherwise, how you collect, use, store, and disclose data collected from visitors, including, where applicable, that third parties (including advertisers) may serve content and/or advertisements and collect information directly from visitors and may place or recognize cookies on visitors’ browsers.

Compliance with Laws

As a condition to your participation in the Program, you agree that while you are a Program participant you will comply with all laws, ordinances, rules, regulations, orders, licenses, permits, judgments, decisions or other requirements of any governmental authority that has jurisdiction over you, whether those laws, etc. are now in effect or later come into effect during the time you are a Program participant. Without limiting the foregoing obligation, you agree that as a condition of your participation in the Program you will comply with all applicable laws (federal, state or otherwise) that govern marketing email, including without limitation, the CAN-SPAM Act of 2003 and all other anti-spam laws.

Term of the Agreement and Program

The term of this Agreement will begin upon our acceptance of your Program application and will end when terminated by either party. Either you or we may terminate this Agreement at any time, with or without cause, by giving the other party written notice of termination. Upon the termination of this Agreement for any reason, you will immediately cease use of, and remove from your site, all links to https://mjolk.co, and all of our trademarks, trade dress, and logos, and all other materials provided by or on behalf of us to you pursuant hereto or in connection with the Program. mjölk reserves the right to end the Program at any time. Upon program termination, mjölk will pay any outstanding earnings accrued above $20.

Termination

mjölk, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Program, or any other mjölk service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all potential or to-be-paid commissions in your Account if they were earned through fraudulent, illegal, or overly aggressive, questionable sales or marketing methods. mjölk reserves the right to refuse service to anyone for any reason at any time.

Relationship of Parties

You and we are independent contractors, and nothing in this Agreement will create any partnership, joint venture, agency, franchise, sales representative, or employment relationship between the parties. You will have no authority to make or accept any offers or representations on our behalf. You will not make any statement, whether on your site or otherwise, that reasonably would contradict anything in this Section.

Limitations of Liability

We will not be liable for indirect, special, or consequential damages (or any loss of revenue, profits, or data) arising in connection with this Agreement or the Program, even if we have been advised of the possibility of such damages. Further, our aggregate liability arising with respect to this Agreement and the Program will not exceed the total referral fees paid or payable to you under this Agreement.

Disclaimers

We make no express or implied warranties or representations with respect to the Program or any products sold through the Program (including, without limitation, warranties of fitness, merchantability, noninfringement, or any implied warranties arising out of a course of performance, dealing, or trade usage). In addition, we make no representation that the operation of the mjölk will be uninterrupted or error-free, and we will not be liable for the consequences of any interruptions or errors.

Independent Investigation

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND AGREE TO ALL ITS TERMS AND CONDITIONS. YOU UNDERSTAND THAT WE MAY AT ANY TIME (DIRECTLY OR INDIRECTLY) SOLICIT CUSTOMER REFERRALS ON TERMS THAT MAY DIFFER FROM THOSE CONTAINED IN THIS AGREEMENT OR OPERATE WEB SITES THAT ARE SIMILAR TO OR COMPETE WITH YOUR WEB SITE. YOU HAVE INDEPENDENTLY EVALUATED THE DESIRABILITY OF PARTICIPATING IN THE PROGRAM AND ARE NOT RELYING ON ANY REPRESENTATION, GUARANTEE, OR STATEMENT OTHER THAN AS SET FORTH IN THIS AGREEMENT.

Arbitration

Any dispute relating in any way to this Agreement (including any actual or alleged breach hereof), any transactions or activities under this Agreement or your relationship with us or any of our affiliates shall be submitted to confidential arbitration, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court (and you consent to non-exclusive jurisdiction and venue in such courts) or any other court of competent jurisdiction. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Miscellaneous

This Agreement will be governed by the laws of The United States, without reference to rules governing choice of laws. You may not assign this Agreement, by operation of law or otherwise, without our prior written consent. Subject to that restriction, this Agreement will be binding on, inure to the benefit of, and be enforceable against the parties and their respective successors and assigns. Our failure to enforce your strict performance of any provision of this Agreement will not constitute a waiver of our right to subsequently enforce such provision or any other provision of this Agreement.

The failure of mjölk to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and mjölk and govern your use of the Service, superceding any prior agreements between you and mjölk (including, but not limited to, any prior versions of the Terms of Service).

welcome to the mjölk website, mjolk.co (the “website” or “platform”). the platform is operated by MJOLK DOO BEOGRAD (“we,” “us,” or “our”). we believe that the privacy and security of your information and data (“information”) are very important. this privacy policy (“policy”) explains the type of information we collect from users of the platform, how that information is used, how the information may be shared with other parties, and what controls our users have regarding their information. we encourage you to read this policy carefully.

any updates or modifications to this policy will be posted to our website on this page. by using or accessing the platform, you signify that you have read, understand, and agree to be bound by this policy. this policy is effective as of December 29, 2019, and has not been modified since that date.

our platform is operated in Serbia but can be accessed worldwide. residents of the European economic area (“EEA”), which includes the member states of the European union, should consult the sections of this policy relating to the “rights of EEA residents” (under the “your rights” section below) and “international data transfers” for provisions that may apply to them.

(1) “personal data” such as your name, e-mail address and phone number, account or mailing address, company name (if applicable) and other information that can be used to directly identify and contact you (which, in some cases, may include certain device information or information from the signature block of your e-mail);

(2) “device information” which is information relating to the computer or device you are using when you access our platform, such as your computer’s IP address, your mobile device identifiers (including apple IDFA or an android advertising id), the type of browser and operating system you are using, the identity of your internet service provider, and your device and browser settings.

(3) “usage data” which is data related to your use of the platform such as the pages you visit, the sites you use before or after visiting ours, your actions within the platform, the type of content or advertisements you have accessed, seen, forwarded and/or clicked on, wi-fi connections, date and time stamps, log files, and diagnostic, crash, website, and performance logs and reports.

as described in more detail below, we collect personal data only when you provide it to us but may collect other types of information whenever you use our platform through automated means such as software developer kits, cookies and web beacons (which are discussed in more detail below).

you may enter the website and browse its content without submitting any personal data. however, we will need to collect relevant personal data to provide you with certain services offered by the platform, including if you choose to create an account on our website, contact us or otherwise communicate with us in any way, subscribe or opt into our newsletter, alerts, or other communications, sign up for product waitlists, participate in a contest or promotion, order our products, submit product reviews, questions, feedback or user comments, complete an optional survey, contact customer service or otherwise interact with the platform.

we use the personal data that we collect to respond to your requests, communicate with you regarding the platform and our content, send you promotional or marketing communications, guard against potential fraud, provide product information, service your requests and orders, and provide you with the applicable services, features or functionality associated with your submission. when you submit personal data through the platform, whether by directly providing it to us upon request or voluntarily disclosing it through comments, you are giving your consent to the collection, use and disclosure of your personal data as set forth in this privacy policy.

whether or not you submit personal data, any time you visit our platform, we or our service providers may collect, store, or accumulate certain device information and usage data. this information may be used in furtherance of the purposes described above with respect to personal data and in aggregate form for internal business purposes, such as optimizing the platform, evaluating the popularity of the content, generating statistics and developing marketing plans, and otherwise for general administrative, analytical, research, optimization, and security purposes.

we may provide functionality that will allow you to connect to our platform through a third-party social network such as Facebook, Pinterest, or Instagram (each, a “social network”). if you connect through a social network, we may collect personal data from your profile, such as your name, username, and e-mail address, and we will use that personal data for the purposes set forth herein. in addition, our platform may offer social sharing features that will allow you to “share” or “like” on a social network. if you decide to use such features, it may allow the sharing and collection of information both to and from such social network, so you should check the privacy policy of each social network before using such features.

in no event will we disclose, rent, sell, or share any of your personal data to third parties for direct marketing purposes. we only share your information with third parties for the purposes described below.

we contract with companies or individuals to provide certain services related to the functionality and features of the platform, including content streaming, email and hosting services, software development, data management, orders, payment processing, management of forms, quizzes and polls, customer service, returns, live chat, marketing, fraud prevention, product review and questions, and administration of contests and other promotions. we call them our “service providers.” we may share your information with service providers as appropriate for them to perform their services for us and our service providers are permitted to use your information only for such purposes.

we may also share or transfer device information and usage data in aggregated, anonymized form with or to our affiliates, licensees, partners and service providers for administrative, analytical, research, optimization, and security purposes, but no such information will be linked with your personal data or be used to identify or contact you.

finally, we may share your information: (I) in response to subpoenas, court orders, or other legal processes; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. in such cases we reserve the right to raise or waive any legal objection or right available to us; (II) when we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company, our users, or others; and in connection with the enforcement of our terms of use and other agreements; or (III) in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

notwithstanding any of the above, we will not share your personal data if such sharing is prohibited by applicable privacy and data protection law, including, without limitation, the EEA’s general data protection regulation effective May 25, 2018.

we may use certain automatic analytics and tracking technologies to assist us in performing a variety of functions, including storing your information, collecting device information and usage data, understanding your use of the platform, and customizing the content offered to you on the platform. we may use platforms like google analytics to provide aggregated or anonymized information relating to demographics, geography, interests, or affinities. other technologies we may use include:

(1) cookies. cookies are text files placed in your computer’s browser to store your preferences. we use cookies or other tracking technologies to understand site and internet usage and to improve or customize the platform and the content, offerings, or advertisements you see on the platform. for example, we may use cookies to personalize your experience on the platform or remember any settings you have chosen. most web browsers automatically accept cookies, but you can usually configure your browser to prevent this. however, not accepting cookies may make certain features of the platform unavailable to you.

(2) web beacons. we may also use “web beacons” or clear gifs, or similar technologies, which are small pieces of code placed on a web page or in an email, to monitor the behavior and collect data about the visitors viewing a web page or email. for example, web beacons may be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page. web beacons may also be used to provide information on the effectiveness of our email campaigns (e.g., open rates, clicks, forwards, etc.).

(3) mobile device identifiers and SDKs. we also sometimes use, or partner with publishers or app developer platforms that use, mobile software development kits (“SDKs”) that are incorporated into the platform to collect information, such as mobile identifiers (e.g., IDFAs and android advertising ids), geolocation information, and other information about your device or use of the platform. a mobile SDK may act as the mobile version of a web beacon (see “web beacons” above).

by visiting the platform, whether as a registered user or otherwise, you acknowledge, and agree that you are giving us your consent to track your activities and your use of the platform through the technologies described above, as well as similar technologies developed in the future and that we may use such tracking technologies in the emails we send to you. please note that no such tracking technologies will collect any personal data from you unless you choose to submit it to us and that data relating to you individually is not shared with any third parties.

we retain the personal data we receive as described in this privacy policy for as long as you use the platform or as necessary to fulfill the purpose(s) for which it was collected, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

it is entirely your choice whether or not you provide personal data to us. we take reasonable precautions to protect our customers’ personal data against loss, misuse, unauthorized disclosure, alteration, and destruction. however, please remember that no transmission of data over the internet or any wireless network can be guaranteed to be 100% secure. as a result, while we strive to protect your personal data, we cannot ensure or warrant the security of any information that you transmit to us or from us, and you do so at your own risk. you hereby acknowledge that we are not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

if you believe your personal data is being improperly used by us or any third party, please immediately notify us via email at privacy@mjolk.co.

we use automated decision making and profiling. we do this in order to protect our business from harm from fraud during the checkout process via a third-party service provider.

the platform is intended for and targeted to adults. we do not knowingly collect or solicit personal data directly from anyone under the age of 13. if you are under 13, please do not send any personal data about yourself to us, including your name, address, telephone number, or email address. in the event that we learn that we have collected personal data from a child under age 13, we will delete that information as quickly as possible. if you are a parent or guardian of a child under 13 years of age and you believe your child has provided us with personal data, please contact us at privacy@mjolk.co.

our platform or communications may contain links to third-party websites, over which we exercise no control, including the form of embedded content, sponsored content, or co-branded content. except as set forth in this policy, we do not share your personal data with those third parties and are not responsible for the privacy policies of any third party or their management of your personal data. because they may treat your information differently than we do, we suggest you read the privacy policies on those third-party websites prior to submitting any personal data to such sites.

in addition, you may be redirected to a third-party platform for certain functions, including returns, forms, and customer service. see the above section regarding “sharing of information.”

as described above, we may use the personal data we collect from you to send you newsletters or other communications from us, including those promotional or marketing in nature. if you do not want to receive such communications, you can opt-out by clicking here.

you may also at any time opt-out of receiving communications from us by sending an e-mail to privacy@mjolk.co with the subject line “opt-out.”

you can opt-out of the collection and use of certain information, which we collect about you by automated means, by changing the settings in the device you use to access the platform. in addition, your browser may tell you how to be notified and opt-out of receiving certain types of cookies. please note, however, that without cookies you may not be able to use all of the features of the platform.

the online advertising industry also provides websites from which you may opt-out of receiving targeted ads from data partners and other advertising partners that particIPate in self-regulatory programs. you can access these and learn more about targeted advertising and consumer choice and privacy, at:

under certain laws, including the GDPR you may have the right to: obtain confirmation that we hold personal data about you, request access to and receive information about the personal data we maintain about you, restrict the use of the data, receive the data in a portable format, receive copies of the personal data we maintain about you, update and correct inaccuracies in your personal data, object to the continued processing or use of your personal data, complain to a supervisory authority, and have the personal data blocked, anonymized or deleted, as appropriate. the right to access personal data may be limited in some circumstances by local law. if you qualify, in order to exercise these rights, please contact us as set forth below.

if you are a resident outside Serbia, including in the EEA, we transfer personal data provided by you for processing in Serbia, including personal information sent via e-mails or when you make an order. under the GDPR, we are considered a “controller” and a “co-processor” of the personal data of EEA residents. by providing personal data to us for the purpose of using the platform, you consent to the processing of such data in Serbia. the transfer of your personal data to Serbia is necessary for the performance of a contract between you and us for your use of the platform.

please note that Serbia has data protection laws equivalent to those in the EEA and other jurisdictions.

this section of the privacy policy is applicable to residents of the EEA, which consists of the member states of the European union. this section also applies to residents of Switzerland and, in the event of its departure from the EU, residents of the United Kingdom. residents of the EEA, UK, and Switzerland are referred to here as “EEA residents.”

from May 25, 2018, all processing of personal data of EEA residents is performed by us in accordance with the general data protection regulation (2016/679) of the European parliament and of the council of 27 April 2016 on the protection of natural persons regarding the processing of personal data and on the free movement of such data (“GDPR”).

under the GDPR, we are both the controller and a co-processor of the personal data of EEA residents. our purpose for collecting and processing personal data from EEA residents is to provide them with the features and functionalities of our platform and information regarding our platform. the legal basis for collecting personal data is because it is necessary for the performance of a contract between us to provide you with the platform and its related features and functionality. we also rely on your consent to receive information about our platform. you may withdraw consent from receiving marketing and promotional communications by clicking the “unsubscribe” link on the communication or sending an e-mail to privacy@mjolk.co with the subject line “opt-out.” if EEA residents do not provide personal data to us or withdraw consent for processing such personal data, we may not be able to provide such residents with certain features or functionalities of the platform or information regarding the platform, including processing orders. note that we do not collect any sensitive personal information about you.

EEA residents may obtain information about the personal data that we hold about them by contacting us at support@mjolk.co.

we reserve the right to change this policy at any time. in the event we make changes to this policy, such policy will be re-posted in the “privacy” section of our platform with the date such modifications were made indicated on the top of the page. therefore, please review this policy from time to time so that you are aware when any changes are made to this policy. if you have any questions about the changes that were implemented, please contact us at privacy@mjolk.co and include “information regarding updated policy” in the subject line. in any event, your continued use of the platform after such change constitutes your acceptance of any such change(s), and if you do not accept any changes, you may choose not to use the platform or opt-out by sending us an appropriate notice.

you represent and warrant that any personal data you provide us is true and correct and relates to you and not to any other person.

if you use the platform, you are responsible for maintaining the confidentiality of your account and for restricting access to your computer or device, and you agree to accept responsibility for all activities that occur under your account.

all other terms governing this privacy policy shall be those set forth in our terms of use which are incorporated herein by this reference.

if you have questions or comments about this policy, please contact us at privacy@mjolk.co with “privacy” in the subject line of your email.

the products on our webshop are carried by all the legal documentation required. if there is a need to claim on particular item quality, we will fulfill obligations as if you purchased the goods from a classic store.
if you want to start the claim process, you need to contact us via email support@mjolk.co, with completed product quality complaint request.

by the law on distance selling of serbia, we accept returns of domestic orders within 14 days of the date the order was shipped.
products must be returned unworn, unwashed, in their original condition and with all tags attached. we ask that you wear underwear when first trying-on your purchase.
we reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
all final sale items are not eligible for returns.
for returns in serbia, the return shipping is free.
if you want to start the return process, you need to contact us via email support@mjolk.co.

we accept international returns.
returns must be postmarked within 30 days of your order date.
items must be unworn, unwashed, in their original condition and with all tags attached.
items marked “final sale” cannot be returned.
return shipping and any reverse duties are the responsibility of the customer.
if you want to start the return process, you need to contact us via email support@mjolk.co.

once your return is received and inspected, we will notify you if your return is accepted or declined. this process can take up to 1-3 business days.
if your return is accepted, your refund will be processed and applied to the original method of payment.
note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organizations.

U slučaju povraćaja sredstava kupcu koji je predhodno platio nekom od platnih kartica, delimično ili u celosti, a bez obzira na razlog vraćanja, taj povraćaj se vrši isključivo preko iste VISA, Maestro ili MasterCard kartice koja je korištena za plaćanje. Ovo znači da će naša banka na naš zahtev obaviti povraćaj sredstava na račun korisnika kartice.

credit cards (VISA, Maestro or MasterCard that support online payments) – card payment is realized in cooperation with AllSecure doo and UniCredit Bank Belgrade and is done in a secure and certified way through AllSecure Payment Gateway, by simply entering payment information cards.

AllSecure Payment Gateway uses the highest global standards for data protection and privacy with all requirements of card organizations to increase the security level of merchants and customers – 3D Secure Protection for All Merchants and Customers and PCI DSS Standards.

in the case of a refund to a customer who has previously paid with a credit card will be refunded exclusively through the same VISA, Maestro, or MasterCard card, used for the payment. this means that at our request our bank will make a refund to the cardholder’s account.

ordering

once your order has been confirmed, you will receive an e-mail notification.
your order may arrive in several shipments. you will receive a separate e-mail notification for each shipment.
orders are processed pending item availability and payment approval. during high volume periods, product availability may be subject to change while your order is being processed.

regional ordering

regional customers can browse the site and check-out in Serbian dinars, with the approximate exchange rate expressed in Dolars.
we offer shipping for all regional countries via EMS (Post Express). depending on the destination country orders can take between 3 to 4 days to deliver.
shipping fee – 1100 RSD (10 USD) – free shipping for all orders over 11000 RSD (100 USD).
shipping addresses cannot be changed. we will only ship to the shipping address entered when the order was originally placed.
shipping fees are non-refundable and will not be included in your refund.
if you believe that your package was lost or stolen, please contact Customer Service.

international ordering

international customers can browse the site and check-out in Serbian dinars, with the approximate exchange rate expressed in Dolars.

we offer shipping via DHL for all countries, and via EMS (Post of Serbia) for Russia.
depending on the destination country international orders can take between 3 to 21 days to deliver.
shipping fee – 2000 RSD (19 USD) – free shipping for all orders over 11000 RSD (100 USD).
find out more about DHL‘s service updates due to COVID-19.
shipping addresses cannot be changed. we will only ship to the shipping address entered when the order was originally placed.
shipping fees are non-refundable and will not be included in your refund.
if you believe that your package was lost or stolen, please contact Customer Service.

welcome to the mjölk website, mjolk.co (the “site”). the site is operated by MJOLK Doo Beograd (the “company,” “we,” or “us”). by accessing or using our site you signify that you have read, understand and agree to be bound by these terms of service (“terms of service”), regardless of whether you are a registered user of the site. if you do not agree to these terms of service, then do not use the site.

these terms of service are effective as of the date posted above and we will not be bound by any additional or different terms on other documents that are inconsistent with these terms. company may modify or update these terms of service at any time by posting the amended terms on the site and such terms shall be effective for all use of the site and services once they are posted. your continued access of the site and/or use of the services provided on the site following the posting of any additional or different terms in the terms of service constitutes your acceptance of those additional or different terms. company, in its sole discretion, may also add, delete or change some or all of the features of the site or company’s services at any time.

these terms of service govern your access and use of the site and all content, services and/or products provided through the site. please read these terms of service carefully before using the site. if you violate any of these terms of service (which include by reference the company’s privacy policy, or otherwise violate an agreement between you and us, the company may terminate your registration, delete your profile and any content or information that you have posted on the site and/or prohibit you from using or accessing the site (or any portion, aspect or feature of the site), at any time in its sole discretion, with or without notice.

our store is hosted on shopify inc. they provide us with the online e-commerce platform that allows us to sell our products and services to you.

as used herein, “user” or “users” means anyone who accesses and/or uses the site.

subject to the terms and conditions specified herein, company offers users information regarding our products and allows users to purchase such products through the site (the “services”). the site also offers users the possibility of posting reviews (or other user generated content), to establish an account, to sign up for product waitlists, participate in a contest or promotion, submit feedback or user comments, complete optional surveys, contact customer service or otherwise interact with the site. certain of our services require users to provide personal information, as detailed in our privacy policy.

if you wish to purchase products from the site or obtain information regarding the services, us or our e-commerce provider will obtain contact and payment information from you (“customer data”). certain payment and processing options may direct you away from the site to a third-party site.

you agree by providing customer data: (I) to these terms of service; (II) to provide true, accurate, current and complete customer data; (III) to maintain and promptly update the customer data to keep it true, accurate, current and complete; (IV) for security reasons, to maintain the confidentiality of customer data; (V) to ensure that you properly exit from your account at the end of each session and to immediately notify company of any unauthorized use of your account or any other breach of security; and (VI) to take full responsibility for all activities that occur under any customer account created for your use.

company is not responsible for any loss or damage arising from your failure to comply with the foregoing requirements. if you provide any information that is untrue, inaccurate, not current or incomplete, or to which you do not have rights, or if company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, company may suspend or terminate your account and refuse any and all current or future use of the services (or any portion thereof). by submitting your checkout data, you grant company a perpetual, irrevocable, royalty-free, non-exclusive license to use, reproduce, transmit, and display this information in connection with company’s performance of the services for you

this site is intended solely for users who are adults over the age of majority in their place of residence and any registration by, use of or access to the site by anyone who is not over the age of majority is unauthorized, unlicensed and in violation of these terms of service. by using the service or the site, you represent and warrant that you are over the age of majority and that you agree to and abide by all of the terms and conditions of these terms of service. if you violate any of these terms of service, or otherwise violate an agreement between you and us, or for any other reason, the company may terminate your registration and any content or information that you have posted on the site and/or prohibit you from using or accessing the services or the site (or any portion, aspect or feature of the service or the site), at any time in its sole discretion. you agree that the company will not be liable to you or any third party for any termination of your membership.

company retains all right, title and interest in and to the services, as well as all data, information, content and materials provided on the services. company further retains all right, title and interest in and to the business processes, procedures, methods and techniques used within the services and all patent rights, copyright rights, trademark rights, trade secret rights and other intellectual property and proprietary rights therein existing anywhere in the world (“intellectual property”) to such services. all content on the site, including but not limited to designs, text, graphics, pictures, video, information, software, music, sound and other files, and their selection and arrangement (the “site content”), are our proprietary property with all rights reserved. no site content may be modified, copied, distributed, framed, reproduced, republished, downloaded, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, without our prior written permission. such unauthorized use may also violate applicable laws including without limitation copyright and trademark laws and applicable communications regulations and statutes. unless explicitly stated herein, nothing in these terms of service shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication or otherwise.

we are not responsible if information on the site is not accurate, complete or current. any reliance on the material on this site is at your own risk. prices and descriptions for our products are subject to change without notice. we shall not be liable to you or to any third-party for any modification, suspension or discontinuance of the service.

information on the site regarding our products may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. we reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the site is inaccurate at any time without prior notice (including after you have submitted your order).

we undertake no obligation to update, amend or clarify information on the site, including, without limitation, pricing information, except as required by law. no specified update to the site should be taken to indicate that all the information in the site has been modified or updated.

certain products may be available exclusively online through the site and are subject to our return policy. certain products may be available in limited quantities. although we have made every effort to display as accurately as possible the colors and images of our products that appear on the site, we cannot guarantee that your computer monitor’s display of any color will be accurate. we reserve the right to limit the quantities of any products that we offer and to discontinue any product at any time.

we reserve the right to refuse any order you place with us and, in our sole discretion, may limit or cancel quantities purchased per person or per order. in the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address or phone number provided at the time the order was made. we reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

by providing information through the site or social media links on the site, including any product reviews, photographs, comments or other submissions (“submission”), you certify that your submission consists of original material to which you have all the rights; that your submission does not violate the rights of any third party, including, without limitation, copyright, trademark, patent, privacy or any rights creating claims for idea misappropriation or the right of publicity; that your submission does not contain any material that is abusive, vulgar, threatening, harassing, libelous, defamatory, obscene or that is known to be false; and that your submission does not include any private or personally identifiable information regarding any third party.

you further acknowledge that your submission becomes the exclusive property of the company; that any submission will not be returned or kept confidential; that the company is not obligated to use or pay you for the submission; that the company may publish the submission in perpetuity in all markets worldwide and in any and all media now know or hereafter discovered, including the site; that the company may edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these terms of services; that the submission may be edited for length, clarity and/or functionality; that we may display your name in conjunction with the submission; and that your submission may be shared with legal authorities if the company believes it is warranted or pursuant to a verified request.

the company may at its discretion provide you with the opportunity to refer customers to the company in return for rewards for such referrals (“referral program”). in submitting referrals to the company, you acknowledge that you have the right to make such referrals, that the referral does not violate the privacy or other rights of third parties, and that the referrals do not violate any of these terms of service. you further acknowledge that the company in its sole discretion may terminate the referral program at any time. if the company terminates the referral program, it will have no obligation to compensate you for any referrals and your right to make referrals will terminate.

you agree to use the site and service only for purposes that are legal, proper and in accordance with these terms and any applicable law, rules or regulations.

use the service in any manner that could damage, disable, overburden, or impair the service, or interfere with any other party’s use and enjoyment of the service;

attempt to gain unauthorized access to the site, the service, or the computer systems or networks connected to the service through hacking, password mining or any other means;

transmit any viruses, worms, defects, trojan horses, or any items of a destructive nature;

defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others;

upload, post, email or transmit, or otherwise make available through the service any inappropriate, defamatory, infringing, obscene, or unlawful content;

upload, post, email or transmit, or otherwise make available through the service any content that infringes any patent, trademark, copyright, trade secret or other proprietary right of any party, unless you are the owner of such rights or have the permission of the owner to post such content;

upload, post, email or transmit, or otherwise make available through the service any materials that promote pyramid schemes, chain letters or disruptive commercial messages or advertisements, or anything else prohibited by law;

run mail list, listserv, or any form of auto-responder or “spam” on the service;

use manual or automated software, devices, or other processes to “crawl” or “spider” any page of the site, including to engage in the practices of “screen scraping,” “database scraping” or any other activity with the purpose of obtaining content or other information;

interfere or attempt to interfere with the proper working of the service or any activities conducted on the service, including to utilize framing techniques to enclose any content or other proprietary information, place pop-up windows over the site’s pages, or otherwise affect the display of the site’s pages;

download any file posted by another user that you know, or reasonably should know, cannot be legally distributed in such manner;

impersonate another person or entity, or falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of any materials;

remove any copyright, trademark or other proprietary rights notices contained in or on the service;

use any robot, spider, site search/retrieval application, or other device to retrieve or index any portion of the service or collect information about its users for any unauthorized purpose;

submit content that falsely expresses or implies that such content is sponsored or endorsed by the company, any of its affiliates or any third parties;

use the service for any illegal or unauthorized purpose (including, without limitation, in violation of any Serbia federal and state laws or regulations, or equivalent laws or regulations in foreign jurisdictions;

promote or provide instructional information about illegal activities or promote physical harm or injury against any group or individual;

share or disclose with anyone any information obtained through the service about any investment offerings; or

use the service for any commercial purpose whatsoever other than for your personal use.

the site may contain links to other internet sites, applications and resources. links found on the site may let users leave the site and go to sites operated by parties other than the company, including sites for payment for services or other functions. the company does not endorse, and is not responsible or liable in any way for, any content, advertising, services or goods on or available from such sites, applications or resources. the linked sites are not under the control of the company and we are not responsible for the contents of any linked site or any link contained in a linked site that is not owned and operated by the company, or any changes or updates to such sites. such links to sites maintained by third parties do not constitute an endorsement, guaranty, or warranty by the company, or any of its affiliates, of any third party or their content, nor the existence of a partnership, joint venture, agency, or other relationship between the company, or any of its affiliates, and any linked third party or their content. the company does not assume any responsibility or liability for the actions, products, content and/or information of these and other third parties and/or their sites. third parties’ sites are not subject to our terms of service and privacy policy. you should carefully review their privacy statements and other conditions of use.

you understand that the processing and transmission of communications relating to the use of the site or the services, including your data, may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting to various networks or devices. therefore, you agree that company will not be liable for the timeliness, deletion, mis-delivery or failure to store any data, information or content transmitted by you through the site.

COMPANY PROVIDES THE SITE AND THE SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTY OR CONDITION, EXPRESS OR IMPLIED. TO THE FULL EXTENT PERMISSIBLE UNDER APPLICABLE LAW, COMPANY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. company makes no representation or warranty that (I) the site or the services will meet your expectations or requirements, (II) the site or the services will be uninterrupted, timely, accurate, secure, complete or error-free, (III) any results or information that may be obtained from the use of the site or the services will be accurate, timely, complete or reliable and (IV) any errors in any software used on the site or in connection with the services will be corrected. operation of the site may be interfered with by numerous factors outside of company’s control including, but not limited to, telecommunications network disruptions. company is not responsible and will have no liability for any failures of the internet or any data or telecommunications equipment, system or network used in connection with the site or the services.

while we have endeavored to create a secure and reliable site, the company is not responsible for the security of information transmitted via the internet, the accuracy of the information contained on the site, or for the consequences of any reliance on such information. you must make your own determination as to these matters. the company and its affiliates shall not be liable for damages as a result of any delay or other failure of performance due to causes beyond its reasonable control including, without limitation, acts of customer or any of its representatives, acts of military or civil authorities, fire or other casualty, strikes, lockouts, weather, epidemic, war, riot, terrorism, telecommunications interruptions or computer viruses. the site may be temporarily unavailable from time to time for maintenance or other reasons.

IN NO EVENT SHALL COMPANY, ITS AFFILIATES OR ITS LICENSORS, TOGETHER WITH THEIR RESPECTIVE EMPLOYEES, AGENTS, DIRECTORS, OFFICERS AND SHAREHOLDERS, BE LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT (HOWEVER ARISING, INCLUDING NEGLIGENCE) FOR (I) ANY LOST OR CORRUPTED DATA, LOST PROFITS OR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR (II) THE COST OF PROCURING SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSIONS SHALL ONLY APPLY TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW. TO THE FULL EXTENT PERMISSIBLE UNDER APPLICABLE LAW, COMPANY’S AGGREGATE LIABILITY TO YOU OR ANY THIRD PARTY IN ANY CIRCUMSTANCE IS LIMITED TO THE GREATER OF (A) THE AGGREGATE OF THE FEES PAID BY YOU OR YOUR COMPANY FOR THE SERVICES DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE DATE THAT ANY CLAIM ARISES OR (B) $100.

you agree to defend, indemnify and hold company and its affiliates, together with their respective employees, agents, directors, officers and shareholders, harmless from and against all liabilities, losses, claims, damages, costs and expenses (including reasonable attorneys’ fees and costs) arising out of (I) your use or misuse of the site or the services, (II) your breach or alleged breach of these terms of service, and (III) your violation of any law, rule, regulation or rights of others in connection with your use of the site or the services.

you agree that company, in its sole discretion and without prior notice or liability to you, may issue a warning, temporarily suspend, indefinitely suspend, or terminate your account, at our sole discretion, for any reason, whether with or without cause or warning, and without liability. in the event of termination of your account, the company may delete and/or store, in its discretion, data associate with your use of the site. in the event of termination, the company has no further obligations to you.

this agreement constitutes the entire agreement between you and company with respect to your access and use of the site and the services and supersedes all prior and contemporaneous agreements between you and company. if any of the provisions of this agreement is found by a court of competent jurisdiction to be invalid or unenforceable, then that provision will be construed in a manner consistent with applicable laws to reflect, as nearly as possible, the original intentions of the parties, and the remaining provisions shall remain in full force and effect. the failure of company to exercise or enforce any right or provision of this agreement shall not constitute a waiver of such right or provision. the provisions of sections 3-8, and 10-14 shall survive any termination of these terms of service.

this site is targeted at and intended for visitors residing in the Serbia. given the global nature of the internet, however, the site may be accessed by visitors residing outside of the serbia. we make no representations or warranties that the site is appropriate or available for use in countries outside of the serbia. visitors who choose to access the site from outside of the serbia do so at their own initiative and are not responsible for compliance with any and all local laws and regulations that may apply to such access.

the laws applicable to the interpretation of this agreement shall be the laws Serbia. you agree to submit to the personal and exclusive jurisdiction of courts located within the county of Serbia.

the company may assign these terms of service at any time to a subsidiary or parent company or to a successor to its business as part of a merger or sale of substantially all of its assets. you may not assign or transfer these terms of service. if any provision of this terms of service is held to be unenforceable for any reason, the remaining provisions will be unaffected and remain in full force and effect.

for any questions or comments, or to report violations of this agreement, including receipt of spam from a user, contact the company at: support@mjolk.co with “terms of service” in the subject line of your email.

Preduzeće mjolk doo beograd kao prodavac proizvoda na Web sajtu ulaže maksimalne napore radi zaštite Vaše privatnosti kad ste “online” kao korisnik. Vaše lične informacije se čuvaju na siguran i poverljiv način, i obrađuju na zakonit način u skladu sa ovom politikom privatnosti. Preduzimamo odgovarajuće tehničke i organizacione mere radi zaštite od neovlašćenog i nezakonitog pristupa i obrade vaših ličnih podataka, uključujući i enkripciju vaših informacija. Mi ćemo Vaše informacije zadržati onoliko dugo koliko je potrebno da obradimo Vaš nalog, Vaše plaćanje, odradimo refundaciju sredstava, odgovorimo na eventualnu žalbu ili pružimo Vam promotivne informacije na koje ste se prijavili.

blagajska 8, 11050 zvezdara, belgrade, serbia
064 333 888 7
support@mjolk.co
tax identification number: 110504031
registration number: 2135688
industry code: 1413
bank account number:
170-0030043224000-83
call center working hours: 9h-17h, saturdays 9h-17h

do you have questions?

mjölk is a brand that will change the world as you know it.

mjölk is a combination of imagination and total softness, woven from the highest quality organic cotton, intended for parents who want the best for their children and who genuinely care about their proper development.

the importance of proper development in children was our guiding idea for each product, an inspiration to receive something of the highest quality, purest, and yet so simple – mjölk.

organic cotton, the major ingredient in our products, is a blend of past and future. by selecting this material, we are simultaneously concerned with the sensitive nature of our children as well as the nature of our planet. cotton grown the organic way is not treated with chemical pesticides nor fertilizers, and most importantly, is not GMO. the material we use for each of our products has GOTS (Global Organic Textile Standard), proof of the before mentioned.

the materials we use to produce our products each hold the OEKO-TEX 100 standard, proof that they perfectly safe for children. this standard ensures that 100 harmful substances are excluded from the materials.

mjölk was born in a place which was considered the capital of cotton and underwear in former Yugoslavia, by a team which holds a family tradition in the textile industry, with a love for Scandinavian simplicity and innovation, but above all the desire to offer the best to children. We are the creators of the first regional organic underwear for children, we are the creators of mjölk.

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