{"id":6885,"date":"2024-03-20T15:53:00","date_gmt":"2024-03-20T14:53:00","guid":{"rendered":"https:\/\/mjolk.co\/complaints\/"},"modified":"2024-04-17T13:08:18","modified_gmt":"2024-04-17T12:08:18","slug":"reklamacije","status":"publish","type":"page","link":"https:\/\/mjolk.co\/sr\/reklamacije\/","title":{"rendered":"Reklamacije"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6885\" class=\"elementor elementor-6885 elementor-5800\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c4a8de9 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"c4a8de9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8f271c7\" data-id=\"8f271c7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ef281c elementor-widget elementor-widget-image\" data-id=\"5ef281c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"398\" src=\"https:\/\/mjolk.co\/wp-content\/uploads\/2024\/03\/mjolk-about-hero.jpg\" class=\"attachment-full size-full wp-image-6691\" alt=\"\" srcset=\"https:\/\/mjolk.co\/wp-content\/uploads\/2024\/03\/mjolk-about-hero.jpg.webp 1920w, https:\/\/mjolk.co\/wp-content\/uploads\/2024\/03\/mjolk-about-hero-300x62.jpg.webp 300w, https:\/\/mjolk.co\/wp-content\/uploads\/2024\/03\/mjolk-about-hero-1024x212.jpg.webp 1024w, https:\/\/mjolk.co\/wp-content\/uploads\/2024\/03\/mjolk-about-hero-768x159.jpg.webp 768w, https:\/\/mjolk.co\/wp-content\/uploads\/2024\/03\/mjolk-about-hero-1536x318.jpg.webp 1536w, https:\/\/mjolk.co\/wp-content\/uploads\/2024\/03\/mjolk-about-hero-200x41.jpg.webp 200w, https:\/\/mjolk.co\/wp-content\/uploads\/2024\/03\/mjolk-about-hero-350x73.jpg.webp 350w, https:\/\/mjolk.co\/wp-content\/uploads\/2024\/03\/mjolk-about-hero-680x141.jpg.webp 680w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d3a5143 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d3a5143\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e83f069\" data-id=\"e83f069\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56b6600 elementor-widget elementor-widget-spacer\" data-id=\"56b6600\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ec1de23 elementor-section-full_width elementor-section-content-middle elementor-section-height-default elementor-section-height-default\" data-id=\"ec1de23\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-68e64fb\" data-id=\"68e64fb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c1195a elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"9c1195a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">REKLAMACIJE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ba527c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6ba527c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8ca499d\" data-id=\"8ca499d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd77bcd elementor-widget elementor-widget-heading\" data-id=\"dd77bcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">REKLAMACIJE<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-19cc3e3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"19cc3e3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c7eb045\" data-id=\"c7eb045\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-191c187 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"191c187\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">\u017dalbe, reklamacije i primedbe potro\u0161a\u010di mogu izjaviti:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Slanjem na elektronsku adresu support@mjolk.co;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Na broj telefona +381 64 333 888 7 u periodu od 8.00 do 16 \u010dasova svakog radnog dana(za artikle kupljene u onlajn prodavnici);<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Redovnom po\u0161tom na adresu \u2013 Mjolk d.o.o, Blagajska 8, 11050 Beograd (sa naznakom \u201eZa Mj\u00f6lk internet prodavnicu\u201c).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Prodavac \u0107e u roku od jednog radnog dana potvrditi da je reklamacija primljena. U roku od 8 dana od dana prijema reklamacije, prodavac \u0107e pisanim ili elektronskim putem obavestiti potro\u0161a\u010da o odluci (prihva\u0107ena ili odbijena primedba potro\u0161a\u010da u vezi sa saobrazno\u0161\u0107u artikla) u vezi sa reklamiranim artiklom, kao i o eventualnom na\u010dinu re\u0161avanju reklamacije u skladu sa Zakonom o za\u0161titi potro\u0161a\u010da (povra\u0107aj novca, odgovaraju\u0107e umanjenje cene ili popravka artikla). Reklamacija \u0107e biti re\u0161ena u roku od 15 dana od dana prijema reklamacije. Prodavac \u0107e u\u010diniti sve \u0161to je u njegovoj mo\u0107i radi re\u0161avanja sporne situacije, a sve u cilju otklanjanja predmetnih nedostataka.<\/span><\/p>\n<p><\/p>\n<p><span style=\"font-weight: 400;\">Potro\u0161a\u010d mo\u017ee da ostvari svoja prava po osnovu saobraznosti u roku od 2 godine. Rok za re\u0161avanje reklamacije prekida se kada potro\u0161a\u010d primi odgovor prodavca i po\u010dinje da te\u010de iznova kada prodavac primi izja\u0161njenje potro\u0161a\u010da na odgovor prodavca. Potro\u0161a\u010d je du\u017ean da se izjasni na odgovor prodavca najkasnije u roku od tri dana od dana prijema odgovora prodavca. Smatra\u0107e se da potro\u0161a\u010d nije saglasan sa predlogom prodavca ukoliko se ne izjasni u roku od tri dana. U slu\u010daju da prodavac odbije reklamaciju:<\/span><\/p>\n<p><\/p>\n<p><span style=\"font-weight: 400;\">Du\u017ean je da pru\u017ei odgovaraju\u0107e obave\u0161tenje potro\u0161a\u010du u slu\u010daju odbijanja reklamacije (obrazlo\u017eenje prodavca u slu\u010daju neprihvatanja reklamacije)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Du\u017ean je da potro\u0161a\u010da sveobuhvatno obavesti o mogu\u0107nosti re\u0161avanja spora vansudskim putem, kao i o nadle\u017enim telima za vansudsko re\u0161avanje potro\u0161a\u010dkih sporova.<\/span><\/p>\n<p><b>OBAVE\u0160TENJE O PRAVU NA RE\u0160AVANJE POTRO\u0160A\u010cKOG SPORA VANSUDSKIM PUTEM<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Obave\u0161tavaju se potro\u0161a\u010di o pravu na re\u0161avanje potro\u0161a\u010dkog spora vansudskim putem koji se pokre\u0107e podno\u0161enjem predloga za pokretanje vansudskog re\u0161avanja potro\u0161a\u010dkog spora telu sa liste koju Ministarstvo nadle\u017eno za poslove za\u0161tite potro\u0161a\u010da sa\u010dinjava i javno objavljuje. Postupak pred telom mo\u017ee da pokrene potro\u0161a\u010d samo ukoliko je prethodno izjavio reklamaciju ili prigovor trgovcu, a predlog mo\u017ee da se podnese tek nakon prijema odgovora na izjavljenu reklamaciju.<\/span><\/p>\n<p><\/p>\n<p><span style=\"font-weight: 400;\">Trgovac je po zakonu obavezan da u\u010destvuje u postupku vansudskog re\u0161avanja potro\u0161a\u010dkih sporova, koje po zakonu mo\u017ee da traje najdu\u017ee 90 dana od dana podno\u0161enja predloga. Izuzetno u opravdanim slu\u010dajevima kada je predmet spora slo\u017een, rok od 90 dana se mo\u017ee produ\u017eiti za najvi\u0161e jo\u0161 90 dana, o \u010demu telo zadu\u017eeno za re\u0161avanje vansudskih potro\u0161a\u010dkih sporova bez odlaganja obave\u0161tava potro\u0161a\u010da i trgovca.<\/span><\/p>\n<p><\/p>\n<p><span style=\"font-weight: 400;\">Potro\u0161a\u010d mo\u017ee odustati od daljeg u\u010de\u0161\u0107a u vansudskom re\u0161avanju potro\u0161a\u010dkog spora do okon\u010danja postupka.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Listu tela za vansudsko re\u0161avanje sporova mo\u017eete pogledati&nbsp;<\/span><a href=\"https:\/\/vansudsko.mtt.gov.rs\/adrbodies\" target=\"_blank\">OVDE<\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-688a9b0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"688a9b0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-51a8712\" data-id=\"51a8712\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-42870ef elementor-widget elementor-widget-spacer\" data-id=\"42870ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>REKLAMACIJE REKLAMACIJE \u017dalbe, reklamacije i primedbe potro\u0161a\u010di mogu izjaviti: Slanjem na elektronsku adresu support@mjolk.co; Na broj telefona +381 64 333 888 7 u periodu od 8.00 do 16 \u010dasova svakog radnog dana(za artikle kupljene u onlajn prodavnici); Redovnom po\u0161tom na adresu \u2013 Mjolk d.o.o, Blagajska 8, 11050 Beograd (sa naznakom \u201eZa Mj\u00f6lk internet prodavnicu\u201c). Prodavac &hellip;<\/p>\n","protected":false},"author":176,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6885","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reklamacije - mj\u00f6lk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mjolk.co\/sr\/reklamacije\/\" \/>\n<meta property=\"og:locale\" content=\"sr_RS\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reklamacije - mj\u00f6lk\" \/>\n<meta property=\"og:description\" content=\"REKLAMACIJE REKLAMACIJE \u017dalbe, reklamacije i primedbe potro\u0161a\u010di mogu izjaviti: Slanjem na elektronsku adresu support@mjolk.co; Na broj telefona +381 64 333 888 7 u periodu od 8.00 do 16 \u010dasova svakog radnog dana(za artikle kupljene u onlajn prodavnici); Redovnom po\u0161tom na adresu \u2013 Mjolk d.o.o, Blagajska 8, 11050 Beograd (sa naznakom \u201eZa Mj\u00f6lk internet prodavnicu\u201c). 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