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COMPLAINTS

SHIPPING INSPECTION AND COMPLAINT PROCEDURE

When receiving your shipment, please inspect the package in the presence of the courier. If you notice any visible signs of damage such as torn parts or dents, do not accept the parcel. Instead, please email us your details (name, surname, and contact number) to info@mjolk.co and specify the reason for refusing the package. We will contact you as soon as possible to provide further instructions.

If you have accepted the shipment and upon opening the parcel discovered that the delivered goods do not match your order or the details on the invoice are incorrect, please contact us by sending an email to info@mjolk.co within 24 hours of receiving the package. Include a brief explanation of the problem along with your details (name, surname, contact number, and a photo of the received item). We will respond within 8 days of receiving your complaint and inform you of the next steps.

Please note that complaints are not automatically accepted and will be resolved within 15 days of receipt.

The seller is obligated to deliver the goods at the price advertised on the internet, plus the cost of delivery. This applies to undamaged goods that correspond to those featured on the website.

If improper handling of the product by the customer results in damage, the customer is solely responsible for the damage. In such cases, reimbursement will be declined, and the product will be returned to the customer at their own expense.

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