RETURN POLICY

Please be aware that according to the Consumer Protection Act (“Off. Herald of RS”, Nos. 62/2014, 6/2016 – other act and 44/2018 – other act), online shopping through our website www.mjolk.co is considered distance selling.

In case of distance selling, the Law provides for the right of the Buyer, considered the Consumer (i.e., a natural person who purchases an item for his/her individual needs, rather than for conducting a professional activity), to cancel the purchase contract within 14 days of delivery of the product. When canceling the order, the Buyer may but is not obliged to state the reason for cancellation.

The Contract Cancellation Form/Statement produces legal effects as of the day it was sent to the Trader.

All returns will be accepted within 14 days from your purchase if the item doesn’t fit right according to the sizing instructions provided, in case the item has any manufacturing faults and damages, or simply if you don’t like it anymore. It is not possible to return the product upon expiry of 14 days from the day the Cancellation Form was sent. The items that are damaged in transport are the responsibility of the selected courier service. MJOLK LLC will not be held responsible for such misconduct of its goods.

Please contact us by sending an e-mail to info@mjolk.co and provide your order ID. Our team will reply with further instructions.

We don’t accept returns if the ordered item has been worn. It is mandatory that you return the item as new and undamaged as it was delivered, in its original packaging.

After sending a request to return the item, pack and send the item via courier service along with the payment confirmation/receipt received after you have ordered the item online. Once our team receives and inspects the item’s condition, we will proceed with the refund process.

Additionally, you can deliver the item in person, but only with the payment confirmation/receipt and the Request for Return form. For in-person returns, our address is 8 Blagajska St., Belgrade. We are open from 8:00 AM until 4:00 PM on business days (Mon-Fri) only.

STEPS TO A SUCCESSFUL RETURN

• Contact us by sending an e-mail to info@mjolk.co
• Follow our instructions
• Send the item in question via courier service or deliver it in person at 8 Blagajska St., Belgrade, from 8:00 AM until 4:00 PM on business days only (Mon-Fri).

DELIVERY EXPENSES

Delivery costs are covered by the customer, unless the customer has received damaged or wrong items. Customers who make a mistake while placing the order are required to cover the costs of delivery when sending the item back.

By confirming your order and clicking the CONFIRM your order button, you agree to the return/exchange terms and conditions as stated above.

REFUND

In case of canceling the order contract, the customer has the right to receive a refund or exchange their order for another item. Payment refunds are effective after MJOLK LLC receives the item, inspects, and confirms that the item is not damaged.

MJOLK LLC is responsible for making the refund equal to the amount that the customer has paid as per the contract with no delays, not later than 14 days after receiving the order contract cancellation request and the consumer sending the item back.

Costs of shipping the item back and refund taxes are covered by the customer in all cases except if a wrong item has been sent or if the item has been sent as damaged.

MJOLK LLC will make the refund transfer as soon as we receive the item ordered back from the customer.

REFUND PROCEDURE

Please contact us by sending an email to info@mjolk.co specifying your invoice/dispatch note number, name, and surname. Once we receive the necessary data, we will prepare the necessary documentation and send it along with the refund procedure instructions to the email address you entered when placing the order.

In case of returns or refunds concerning the goods paid for by the Buyer with a payment card, in whole or in part, MJOLK LLC is held responsible to effect the refund exclusively through the VISA, EC/MC, and Maestro payment methods. Similarly, refunds for goods paid for by PayPal account will be conducted exclusively through PayPal.

The ordered items may not be sent to the addresses indicated on the invoice/dispatch note without first contacting our Online Shop operators by sending an email address specified above to discuss and agree on the return.

IMPORTANT: The condition of the item you are returning is your responsibility until it is received by MJOLK LLC. We will not replace items that have been damaged from use, torn, stretched, or stained. All products must be returned in their original condition with the package intact. If we run out of stock of the returned item, we will offer you a product from our store within a similar price range.